Sending Secure Messages to Patients

With PepCare, you can securely message your patients without leaving your dashboard. There are multiple ways to start a conversation—choose whichever works best for your workflow.

Option 1: Quick Access via Dashboard

• From your Dashboard, locate close to the profile section.
• Find the  message bubble icon and click it. 
• This opens a secure message window where you can communicate directly—without navigating away.

This is the fastest way to send a secure message in one click.

Option 2: Patient Management Tab

• Go to Patient Management from the left menu.
• Find the patient you want to message.
• Click the three-dot menu (⋯) under the Actions column.
• Select “Message” from the dropdown.

This allows you to view their full profile and message them in context.

Option 3: Other Modules

You’ll also find messaging options integrated within several other modules, such as:

• Referrals: Send a message directly from a referral card.
• Virtual Evaluation: Message patients about their submitted cases.
• Virtual Recall: Follow up on long-term care with secure communication.

Keep an eye out for the message icon wherever you work—it’s your shortcut to patient communication.